The Counter
Selling well, written down
Store design, upselling that isn't pushy, inventory that adds up, and keeping a team motivated. Written for whoever is standing at the counter — and whoever owns it.
How to Handle Multiple Customers at Once in Retail
A triage script for the ten seconds a second customer shows up mid-sale — for sellers, shift managers, and owners deciding how thin a floor can run.
Read itOut of Stock: The Sale Was Already Decided
The customer already decided to buy. A missing size doesn't have to end the sale: it just changes what you do in the next ten seconds.
Discount Requests in Retail: Give a Floor, Not a No
A floor sets the lowest price a seller can take, and a menu gives them something to trade instead of cash off the tag. Together they beat both "never discount" and "let me get my manager."
How to Approach Customers in Retail: The Second Pass
The greeting isn't where the sale gets lost. It's the second approach, sixty to ninety seconds later, that almost nobody trains for.
How to Upsell at the Register Before the Card Comes Out
“Anything else?” is a closing question aimed at somebody who already closed. The fix is not a better script, it is making one specific offer about ten seconds earlier.
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