Terms of Service

Effective date: July 22, 2026

These Terms of Service (the "Terms") are a binding agreement between VoVi POS ("VoVi," "we," "us") and the business or person accessing vovipos.com or using the VoVi point-of-sale platform (the "Service"). By using the Service, creating a workspace, or clicking to accept, you agree to these Terms and to our Privacy Policy. If you use the Service on behalf of a business, you represent that you are authorized to bind that business, and "you" means that business.

Please read Section 14 carefully: it contains an arbitration agreement and class-action waiver that affect how disputes are resolved.

1. The Service

VoVi is a point-of-sale and retail-management platform for kiosks, carts, and specialty retail: a browser-based register, product catalog, inventory, customer records, commissions, reporting, and related tools. The Service is currently offered as a private beta: features may change, and access is granted business-by-business as we onboard.

2. Eligibility

You must be at least 18 years old and using the Service for business purposes. The Service is not offered for personal, family, or household use.

3. Accounts, devices, and security

• You are responsible for the accuracy of the information you register and for maintaining the confidentiality of credentials and register PINs issued to your staff.
• Registers run only on devices an owner has authorized. You are responsible for the devices you authorize and for deauthorizing devices you no longer control.
• You must notify us promptly at support@vovipos.com of any unauthorized use of your account.
• Everything done under your account by users you created or devices you authorized is your responsibility.

4. Pricing

• Free plan. The VoVi software is provided at $0/month when your business processes card payments through VoVi's integrated payment processing, at a flat rate of 2.7% per card-present transaction. Cash, check, gift-card, and store-credit transactions carry no VoVi fee.
• Bring-your-own-processor plan. If you prefer to process card payments through an outside provider, the Service is available for a flat $99 per month per location, with all features included and no percentage payable to VoVi.
• Integrated payment processing is provided together with our payment partner and requires the partner's merchant application and approval; the partner's agreement governs the processing relationship itself.
• You are responsible for all taxes on your own sales. Fees are exclusive of taxes we are required to collect.
• We may change pricing with at least 30 days' prior notice to the account owner. Changes never apply retroactively. If you do not agree to a change, you may stop using the Service before it takes effect.

5. Your data

• Your business data belongs to you. Products, prices, sales records, staff records, and the customer records you create are yours. You grant us the limited license needed to host, process, back up, and display that data in order to run the Service for you.
• You can export your data in CSV format from within the Service at any time.
• You are responsible for your own legal obligations toward your customers — including receipts, refunds, taxes, and how you collect and use their personal information. Where we process your customers' personal information, we do so as your service provider under our Privacy Policy.
• We maintain routine backups, but you are responsible for exporting records you are legally required to keep.

6. Acceptable use

You agree not to: (a) use the Service for any unlawful purpose or for selling unlawful goods; (b) interfere with or disrupt the Service, or attempt to access data belonging to another business; (c) probe, scan, or test the Service's security except through coordinated disclosure to support@vovipos.com; (d) reverse engineer, resell, or white-label the Service without our written agreement; (e) use the Service to send unlawful communications, launder money, or evade taxes; or (f) misrepresent your identity or business. We may suspend or terminate accounts that violate this section, with notice where practicable.

7. Intellectual property

The Service — including its software, design, logos, and content, but excluding your data — is owned by VoVi and its licensors and is protected by intellectual-property laws. We grant you a limited, non-exclusive, non-transferable right to use the Service for your business while these Terms are in effect. "VoVi" and the VoVi logo are trademarks of VoVi; do not use them without written permission.

8. Third-party services

The Service may interoperate with third-party services (for example card readers, payment processing, or receipt delivery). Those services are governed by their own terms, and VoVi is not responsible for them.

9. Feedback

If you send us ideas or suggestions, you grant us the right to use them without restriction or compensation. We appreciate them.

10. Beta disclosure

During the beta, features may be added, changed, or removed, and occasional interruptions are more likely than in a general-availability product. We will treat your operational data with production-level care regardless.

11. Disclaimers

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE." TO THE MAXIMUM EXTENT PERMITTED BY LAW, VOVI DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, ERROR-FREE, OR SECURE. VOVI DOES NOT PROVIDE LEGAL, TAX, OR ACCOUNTING ADVICE; REPORTS AND CALCULATIONS ARE TOOLS, NOT PROFESSIONAL ADVICE. SAVINGS FIGURES SHOWN ON OUR WEBSITE ARE ILLUSTRATIVE COMPARISONS BASED ON THE NUMBERS YOU ENTER, NOT A PROMISE OF RESULTS.

12. Limitation of liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW: (A) VOVI WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR FOR LOST PROFITS, REVENUE, DATA, OR GOODWILL; AND (B) VOVI'S TOTAL AGGREGATE LIABILITY ARISING OUT OF OR RELATING TO THE SERVICE WILL NOT EXCEED THE GREATER OF ONE HUNDRED U.S. DOLLARS (US $100) OR THE AMOUNTS YOU PAID VOVI FOR THE SERVICE IN THE TWELVE (12) MONTHS BEFORE THE EVENT GIVING RISE TO THE CLAIM. SOME JURISDICTIONS DO NOT ALLOW CERTAIN LIMITATIONS, SO PARTS OF THIS SECTION MAY NOT APPLY TO YOU. NOTHING IN THESE TERMS LIMITS LIABILITY THAT CANNOT BE LIMITED BY LAW.

13. Indemnification

You will defend and indemnify VoVi against claims, damages, and expenses (including reasonable attorneys' fees) arising from your sales and business operations, your data, your violation of these Terms, or your violation of law or third-party rights — except to the extent caused by VoVi's own breach of these Terms.

14. Governing law; arbitration; class waiver

• These Terms are governed by the laws of the State of Delaware, without regard to conflict-of-laws rules.
• Arbitration. Any dispute arising out of or relating to these Terms or the Service that cannot be resolved informally will be finally resolved by binding individual arbitration administered by the American Arbitration Association under its Commercial Arbitration Rules. The arbitration will be conducted in English, and judgment on the award may be entered in any court of competent jurisdiction.
• Exceptions. Either party may bring an individual claim in small-claims court, and either party may seek injunctive relief in court to protect intellectual property or data security.
• Class-action waiver. Disputes will be resolved only on an individual basis; neither party may participate in a class, consolidated, or representative action. If this waiver is found unenforceable as to a particular claim, that claim shall proceed in court, not arbitration.
• Opt-out. You may opt out of this arbitration agreement by emailing support@vovipos.com with the subject "Arbitration opt-out" within 30 days of first accepting these Terms; opting out does not affect any other part of the Terms.
• Before filing any claim, you agree to first email us a description of the dispute and give us 30 days to resolve it informally.

15. Termination

You may stop using the Service and close your account at any time. We may suspend or terminate the Service for breach of these Terms, for legal risk, or upon 30 days' notice if we discontinue the Service. After termination you will have at least 30 days to export your data, after which we may delete it in accordance with our retention schedule. Sections that by their nature should survive (including 5, 7, 11–14) survive termination.

16. Changes to these Terms

We may update these Terms from time to time. For material changes we will give account owners at least 30 days' notice by email or in-product notice. Continued use of the Service after a change takes effect constitutes acceptance. The current version always lives at vovipos.com/terms.

17. Miscellaneous

These Terms plus the Privacy Policy are the entire agreement between you and VoVi about the Service. If any provision is found unenforceable, the rest remains in effect. Our failure to enforce a provision is not a waiver. You may not assign these Terms without our consent; we may assign them in connection with a merger, acquisition, or sale of assets. Notices to you may be sent to the email on your account; notices to us go to support@vovipos.com.

18. Contact

VoVi POS · vovipos.com
Email: support@vovipos.com