The Counter
Every post
The whole archive, newest first. Everything we have published on running a counter.
2026
- Damaged Retail Inventory: Decide Before You Discount
- Retail Price-Match Policy: Match the Item, Not the Screenshot
- Retail Layaway Policy: Define the Exit Before the Deposit
- Retail Cash Drops: Move Money Without Losing the Trail
- Shared Register PINs: Protect Your Retail Audit Trail
- Retail SKU vs. UPC: One Code for Every Variant
- Counterfeit Money in Retail: A Calm Register Plan
- Retail Power Outage: A 10-Minute Store Shutdown Plan
- Retail Stockroom Ladder Safety: Stop Improvised Climbing
- Vendor Bank Change Scam: Verify Before You Pay
- Service Animals in Retail Stores: Train the Counter
- Retail Customer Data Retention: Keep Less, on Purpose
- Retail Chargeback Response Evidence: Build the File First
- Retail Product Recall Checklist: Stop the Sale First
- Retail Sale Price Advertising: Make the Reference Price Real
- Retail Opening Checklist: Open the Floor First
- Retail Employee Break Schedule: Cover the Floor
- Retail Closing Checklist: Close the Numbers First
- Retail Break-Even Point: Turn It Into a Daily Target
- Flat Rate vs. Interchange Plus: Compare Your Real Cost
- Retail Purchase Order Process: Close the Receiving Gap
- Retail Stock Transfers: Treat In-Transit as a Third Location
- How to Handle a Customer Complaint in Retail: First Moves
- How to Handle Multiple Customers at Once in Retail
- How to Reduce Employee Turnover in Retail: Fix the Schedule
- Retail Pre-Shift Huddle: Build It Backward From One Number
- The Retail Referral Program Most Shops Never Build
- Retail Window Display: Built for Three Seconds
- Holiday Retail Planning: Find Your Halfway Date
- Retail Shrinkage: Split the Number to Fix It
- Out of Stock: The Sale Was Already Decided
- The Retail Markup That's Losing You Money
- How to Train a New Retail Employee (Not with a Binder)
- Retail Store Lighting: Re-Aim, Don't Add More
- Win Back Lapsed Customers: 90 Days Is a Made-Up Number
- The Retail Checkout Line Loses Baskets, Not Minutes
- Open-to-Buy: How Much You're Actually Allowed to Spend
- Discount Requests in Retail: Give a Floor, Not a No
- Retail Staff Scheduling: Your Busiest Hour Lies to You
- Your Retail Store Layout Has a Dead Zone at the Door
- Retail Gift Card Program: It's a Loan, Not a Sale
- Reorder Point Formula: Your Supplier Is the Variable
- How to Approach Customers in Retail: The Second Pass
- Your Retail Return Policy Tracks the Wrong Number
- Cash Drawer Shortage: It's Almost Never Theft
- How to Clear Dead Stock: One Cut, Not Eleven Months
- Retail Commission Structure: Stop Paying for Saturday
- Mall Kiosk Layout: You Have No Front Door
- Your Retail Loyalty Program Rewards the Wrong Visit
- How to Upsell at the Register Before the Card Comes Out