The Counter
Every post
The whole archive, newest first. Everything we have published on running a counter.
2026
- How to Reduce Employee Turnover in Retail: Fix the Schedule
- Retail Pre-Shift Huddle: Build It Backward From One Number
- The Retail Referral Program Most Shops Never Build
- Retail Window Display: Built for Three Seconds
- Holiday Retail Planning: Find Your Halfway Date
- Retail Shrinkage: Split the Number to Fix It
- Out of Stock: The Sale Was Already Decided
- The Retail Markup That's Losing You Money
- How to Train a New Retail Employee (Not with a Binder)
- Retail Store Lighting: Re-Aim, Don't Add More
- Win Back Lapsed Customers: 90 Days Is a Made-Up Number
- The Retail Checkout Line Loses Baskets, Not Minutes
- Open-to-Buy: How Much You're Actually Allowed to Spend
- Discount Requests in Retail: Give a Floor, Not a No
- Retail Staff Scheduling: Your Busiest Hour Lies to You
- Your Retail Store Layout Has a Dead Zone at the Door
- Retail Gift Card Program: It's a Loan, Not a Sale
- Reorder Point Formula: Your Supplier Is the Variable
- How to Approach Customers in Retail: The Second Pass
- Your Retail Return Policy Tracks the Wrong Number
- Cash Drawer Shortage: It's Almost Never Theft
- How to Clear Dead Stock: One Cut, Not Eleven Months
- Retail Commission Structure: Stop Paying for Saturday
- Mall Kiosk Layout: You Have No Front Door
- Your Retail Loyalty Program Rewards the Wrong Visit
- How to Upsell at the Register Before the Card Comes Out