Remote support
- Need us to see your screen? Open Help → Remote support → Get code, and send the 6-digit code to support. It is valid for 10 minutes.
- When support enters it, you are asked first. Press Allow to let them view and control this screen, or Deny.
- Support sees only this tab, never other programs or tabs. Passwords and card fields stay hidden.
- Payments, refunds and closing the day stay with you: support cannot press them.
- Press Stop on the banner at any time to end it.
- The owner can turn it off in the register settings (Allow remote support). Signed out? Sign in first; remote support needs your account.
Still stuck?
Write to us. A person reads every message and answers it in English, French, German or Japanese, with no queue and no case number to quote back at us.