Luxembourg · Updated: 4 October 2026
Cancellation & refunds
You can cancel a monthly subscription at any time. Cancellation stops the next renewal; paid access continues until the end of the paid period. Annual subscriptions are non-refundable, except where mandatory law requires otherwise. After paid access ends, VoVi sales and edits pause. You can still sign in, manage billing, contact support and export data.
Contact support with your account and billing reference for a billing error or a statutory refund request. We will explain the outcome and any applicable remedy.
A new business can try Pro for 30 days without a card. One trial is available per business. We do not charge a trial without your separate payment authorization. After expiry without a paid plan, sales and edits pause; sign-in, billing, support and data export remain available. Trial expiry or an account lock does not itself delete your data.
Your country’s privacy rules
EU GDPR
To request access, correction, deletion or other rights available under the law named below, email support@vovipos.com. We verify identity, explain any legal exception, and respond within the applicable deadline. You can also complain to the regulator linked below. Your statutory rights are not waived by these terms.
Nothing here excludes mandatory consumer, privacy or other rights that apply in your country. Local mandatory law prevails over any conflicting term. Contact support first to seek an informal resolution; this does not restrict access to a regulator or court.