Japan · Updated: 4 October 2026
Terms of Service
These Terms of Service (the "Terms") are a binding agreement between VoVi POS ("VoVi," "we," "us") and the business or person accessing vovipos.com or using the VoVi point-of-sale platform (the "Service"). By using the Service, creating a workspace, or clicking to accept, you agree to these Terms and to our Privacy Policy. If you use the Service on behalf of a business, you represent that you are authorized to bind that business, and "you" means that business.
1. The Service
VoVi is a point-of-sale and retail-management platform for kiosks, carts, and specialty retail: a browser-based register, product catalog, inventory, customer records, commissions, reporting, and related tools. New customers can create a store account after verifying their email and begin a 30-day free trial with no credit card.
2. Eligibility
You must be at least 18 years old and using the Service for business purposes. The Service is not offered for personal, family, or household use.
3. Accounts, devices, and security
- You are responsible for the accuracy of the information you register and for maintaining the confidentiality of credentials and register PINs issued to your staff.
- Registers run only on devices an owner has authorized. You are responsible for the devices you authorize and for deauthorizing devices you no longer control.
- You must notify us promptly at support@vovipos.com of any unauthorized use of your account.
- Everything done under your account by users you created or devices you authorized is your responsibility.
4. Plans, trial and billing
Light and Pro are billed per location. Your country, currency, price and billing interval are shown before you subscribe. Prices exclude tax. Annual billing covers 12 months for the price of 10 monthly payments. The published plan comparison describes the included features.
A new business can try Pro for 30 days without a card. One trial is available per business. We do not charge a trial without your separate payment authorization. After expiry without a paid plan, sales and edits pause; sign-in, billing, support and data export remain available. Trial expiry or an account lock does not itself delete your data.
You can cancel a monthly subscription at any time. Cancellation stops the next renewal; paid access continues until the end of the paid period. Annual subscriptions are non-refundable, except where mandatory law requires otherwise. After paid access ends, VoVi sales and edits pause. You can still sign in, manage billing, contact support and export data.
VoVi Payments is a US-only offer that is coming soon; joining its waiting list does not activate processing or waive subscription fees. The Pro online store is coming after beta. No waiting list is a purchase.
5. Your data
- Your business data belongs to you. Products, prices, sales records, staff records, and the customer records you create are yours. You grant us the limited license needed to host, process, back up, and display that data in order to run the Service for you.
- You can export your data in CSV format from within the Service at any time.
- You are responsible for your own legal obligations toward your customers — including receipts, refunds, taxes, and how you collect and use their personal information. Where we process your customers' personal information, we do so as your service provider under our Privacy Policy.
- We maintain routine backups, but you are responsible for exporting records you are legally required to keep.
6. Acceptable use
You agree not to: (a) use the Service for any unlawful purpose or for selling unlawful goods; (b) interfere with or disrupt the Service, or attempt to access data belonging to another business; (c) probe, scan, or test the Service's security except through coordinated disclosure to support@vovipos.com; (d) reverse engineer, resell, or white-label the Service without our written agreement; (e) use the Service to send unlawful communications, launder money, or evade taxes; or (f) misrepresent your identity or business. We may suspend or terminate accounts that violate this section, with notice where practicable.
7. Intellectual property
The Service — including its software, design, logos, and content, but excluding your data — is owned by VoVi and its licensors and is protected by intellectual-property laws. We grant you a limited, non-exclusive, non-transferable right to use the Service for your business while these Terms are in effect. "VoVi" and the VoVi logo are trademarks of VoVi; do not use them without written permission.
8. Third-party services
The Service may interoperate with third-party services (for example card readers, payment processing, or receipt delivery). Those services are governed by their own terms, and VoVi is not responsible for them.
The Service also includes optional AI-assisted features. When you use one, the request is processed by our third-party AI provider so the answer can be generated. Our Privacy Policy names that provider and describes what each feature sends.
9. Feedback
If you send us ideas or suggestions, you grant us the right to use them without restriction or compensation. We appreciate them.
10. Beta disclosure
During the beta, features may be added, changed, or removed, and occasional interruptions are more likely than in a general-availability product. We will treat your operational data with production-level care regardless.
11. Disclaimers
THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE." TO THE MAXIMUM EXTENT PERMITTED BY LAW, VOVI DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, ERROR-FREE, OR SECURE. VOVI DOES NOT PROVIDE LEGAL, TAX, OR ACCOUNTING ADVICE; REPORTS AND CALCULATIONS ARE TOOLS, NOT PROFESSIONAL ADVICE. SAVINGS FIGURES SHOWN ON OUR WEBSITE ARE ILLUSTRATIVE COMPARISONS BASED ON THE NUMBERS YOU ENTER, NOT A PROMISE OF RESULTS.
12. Limitation of liability
TO THE MAXIMUM EXTENT PERMITTED BY LAW: (A) VOVI WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR FOR LOST PROFITS, REVENUE, DATA, OR GOODWILL; AND (B) VOVI'S TOTAL AGGREGATE LIABILITY ARISING OUT OF OR RELATING TO THE SERVICE WILL NOT EXCEED THE GREATER OF ONE HUNDRED U.S. DOLLARS (US $100) OR THE AMOUNTS YOU PAID VOVI FOR THE SERVICE IN THE TWELVE (12) MONTHS BEFORE THE EVENT GIVING RISE TO THE CLAIM. SOME JURISDICTIONS DO NOT ALLOW CERTAIN LIMITATIONS, SO PARTS OF THIS SECTION MAY NOT APPLY TO YOU. NOTHING IN THESE TERMS LIMITS LIABILITY THAT CANNOT BE LIMITED BY LAW.
13. Indemnification
You will defend and indemnify VoVi against claims, damages, and expenses (including reasonable attorneys' fees) arising from your sales and business operations, your data, your violation of these Terms, or your violation of law or third-party rights — except to the extent caused by VoVi's own breach of these Terms.
14. Governing law and mandatory rights
Nothing here excludes mandatory consumer, privacy or other rights that apply in your country. Local mandatory law prevails over any conflicting term. Contact support first to seek an informal resolution; this does not restrict access to a regulator or court.
15. Cancellation and access
You may close your account by contacting support. Closure is distinct from cancelling renewal. We provide an opportunity to export records and retain or delete personal information according to the Privacy Policy and applicable legal obligations. Records needed for tax, accounting or a dispute may need to be retained; a lock never triggers deletion.
16. Changes to these Terms
We may update these Terms from time to time. For material changes we will give account owners at least 30 days' notice by email or in-product notice. Continued use of the Service after a change takes effect constitutes acceptance. The current version always lives at vovipos.com/terms.
17. Miscellaneous
These Terms plus the Privacy Policy are the entire agreement between you and VoVi about the Service. If any provision is found unenforceable, the rest remains in effect. Our failure to enforce a provision is not a waiver. You may not assign these Terms without our consent; we may assign them in connection with a merger, acquisition, or sale of assets. Notices to you may be sent to the email on your account; notices to us go to support@vovipos.com, except a notice that must be delivered on paper, which goes to the address in Section 14.
18. Contact
VoVi POS · vovipos.com
Email: support@vovipos.com
Your country’s privacy rules
Act on the Protection of Personal Information (APPI / 個人情報保護法)
To request access, correction, deletion or other rights available under the law named below, email support@vovipos.com. We verify identity, explain any legal exception, and respond within the applicable deadline. You can also complain to the regulator linked below. Your statutory rights are not waived by these terms.
Nothing here excludes mandatory consumer, privacy or other rights that apply in your country. Local mandatory law prevails over any conflicting term. Contact support first to seek an informal resolution; this does not restrict access to a regulator or court.